Privacy Policy

 

1. INTRODUCTION & SCOPE

Welcome to JouéClub Liban. Your privacy and the safety of your family's personal data are of paramount importance to us. This Privacy Policy outlines how Toy Market Group Holding S.A.L. ("JouéClub Liban", "we", "us", or "our") collects, uses, discloses, processes, and protects your information when you visit our website (www.joueclubliban.com), utilize the JouéClub Liban webiste, participate in our loyalty reward program, or visit our brick-and-mortar retail stores across Lebanon.

By using our digital platforms, setting up an e-commerce profile, or completing purchases, you accept and consent to the data practices described in this Policy. As a premier retailer of children's toys, games, baby goods, and educational materials, we take deliberate steps to guarantee that our digital operations fully comply with Lebanese Law No. 81/2018 dated October 10, 2018 (relating to Electronic Transactions and Personal Data) alongside international standard protocols regarding data protection.

2. THE TYPES OF DATA WE COLLECT

To provide a customized, high-quality shopping experience, process digital orders, manage our loyalty accounts, and provide reliable customer support, we collect several categories of personal info. This information is classified as follows:

2.1 Data Provided Directly by You

·         Contact Information:  full name, physical home address, delivery address, primary telephone or mobile number, and active e-mail address.

·         Account Profile Information:  secure username, encrypted account credentials, and unique loyalty program barcode identifier.

·         Transactional Records:  direct records of products browsed, items added to cart, finalized transaction history, billing summaries, and delivery logs.

·         User-Generated Data:  details submitted during specific gift register operations, customized birthday registry entries, or specific customer service inquiries submitted to cs@joueclubliban.com.

2.2 Data Collected Automatically via Technology

·         Technical Telemetry:  your local Internet Protocol (IP) address, approximate device location, browser specifications, operating system profile, and unique device cookies.

·         Usage Diagnostics:  exact page URLs visited, date and timestamp of engagement, total duration on individual product catalogs, and conversion click paths.

3. LEGAL GROUND AND PURPOSES OF PROCESSING

JouéClub Liban strictly handles your personal data under valid legal bases outlined under Law No. 81/2018. Your information is specifically deployed for the following operational workflows:

4. DATA RETAINMENT, STORAGE, AND SECURITY

We implement advanced structural, organizational, physical, and technical safeguards to prevent unauthorized data loss, accidental destruction, malicious alteration, or unlawful disclosure. All data transmissions executed on www.joueclubliban.com and our companion mobile application are protected using robust Secure Sockets Layer (SSL) encryption frameworks.

To safeguard payment card transactions, JouéClub Liban does not log or store full raw credit card information on its internal servers. All transactions are transferred directly to authorized local commercial banking gateways and compliance-vetted electronic payment processors operating via secure, industry-standard infrastructure.

Your data is retained exclusively for the duration necessary to satisfy the commercial transactions initiated, complete loyalty account cycles, comply with regulatory retail documentation mandates, or settle legitimate operational or legal disputes under Lebanese Commercial Law.

5. THIRD-PARTY DATA ACCESS AND SHARE REGIME

JouéClub Liban does not trade, rent, or sell user personal identifiers to third-party commercial entities. Your information is only shared with specific, trusted partners to execute core services under strict contractual agreements, including:

·         Logistics Providers:  third-party domestic courier organizations and freight partners operating inside Lebanon to deliver purchases.

·         Financial Integrations:  legally regulated payment providers to clear transaction invoices safely without exposure of banking raw credentials.

·         Technical Sub-processors:  enterprise hosting operations, dynamic database management firms, or secure SMS/email relay infrastructure like Codeloops or specialized marketing platforms.

·         Statutory Mandates:  when explicitly compelled under executive subpoena, administrative decree, judicial order, or to satisfy obligations requested by regulatory ministries within the Lebanese Republic.

6. CHILDREN'S PRIVACY PROTECTION

Given our business model centers around families and children, we are intensely dedicated to protecting the privacy of minors. While our products are meant for kids, the e-commerce functionality, digital application platforms, and rewards account registration on www.joueclubliban.com are strictly intended for operation by adults, legal guardians, or parents.

We do not knowingly prompt or collect personal identifiers from children under eighteen (18) years of age without explicit parental oversight. If we detect that an account has been registered by a minor without verified parental authorization, we will permanently eliminate the corresponding personal info from our data archives immediately.

7. DATA SUBJECT RIGHTS AND RECOURSE

Under Lebanese Law No. 81/2018, consumers retain comprehensive rights regarding their personal datasets. You possess the legal right to:

·         Access and Information:  Request formal transparency over what data categories JouéClub Liban stores relative to your identity.

·         Rectification and Update:  Request prompt corrections or manual adjustments to outdated, erroneous, or incomplete demographic profiles.

·         Data Erasure / Deletion:  Formally ask for the full permanent purging of your account registration, loyalty profile, or digital histories, subject to clearing pending debts or statutory requirements.

·         Objection to Processing:  Terminate consent for further direct marketing messages, promotional outreach, or smartphone push notifications at any moment.

8. COOKIES AND GOOGLE TRACKING

Our web address uses alphanumeric 'cookies' to recognize individual visitor web browsers, store local user preferences, keep track of temporary shopping cart additions, and monitor web page traffic behavior. You can configure your local browser to refuse all cookies or flag when a cookie is arriving. However, disabling these components might limit full functionality on parts of our e-commerce platform.

9. CHANGES TO THIS PRIVACY CHARTER

JouéClub Liban retains full executive authority to amend, adjust, append, or modify this Privacy Policy at our discretion to align with updated retail mechanisms, state technology guidelines, or revised legal updates in Lebanese law. Any modifications will become effective immediately upon publishing the revised version on www.joueclubliban.com. We advise clients to frequently review this document to remain fully aware of how we protect data.

10. OFFICIAL CONTACT INFORMATION

For any inquiries, official complaints, balance clarifications, data rectification demands, or right of erasure applications under Law No. 81/2018, please reach out to our centralized data protection team via the information detailed below:

Toy Market Group Holding S.A.L. (JouéClub Liban)
Attention: Data Privacy & Customer Support Department
Headquarters/Main Branch: Beirut, Ashrafieh

Inquiries Hotline: +961 71 499 300
Official Portal: www.joueclubliban.com