Frequently Asked Questions (FAQ)
Shipping & Delivery in Lebanon
Do you offer free delivery in Lebanon?
Yes, JouéClub Lebanon offers FREE delivery on all online orders above $49
How much does delivery cost for orders under $49?
For orders below $49, our standard delivery fee is $3.50 for addresses inside Beirut, and $5.00 for locations outside Beirut.
Do you deliver outside of Beirut?
Absolutely. We partner with professional third-party couriers to provide nationwide shipping across all governorates and regions in the Republic of Lebanon.
How long does shipping take?
Delivery timeframes depend on your exact geographic sector in Lebanon. Estimated timelines are provided at checkout, factoring in logistical conditions and seasonal holidays.
Can I track my online order?
Yes. Once your order is processed and handed to our domestic courier partners, you will receive real-time order tracking updates to follow your package to your doorstep.
Payments & Billing
What payment methods are accepted on JouéClub Lebanon?
We offer secure and flexible payment options including Credit/Debit Cards, Suyool (for easy payment plans), and Cash on Delivery (COD).
Is it safe to use my credit card on your website?
Completely safe. We use robust Secure Sockets Layer (SSL) encryption for all transactions. JouéClub Liban does not store your raw credit card information; payments are processed directly through authorized, compliance-vetted banking gateways.
Can I pay in Lebanese Pounds (LBP)?
Yes. All product prices on our website are listed in USD and LBP. Cash on Delivery payments can be rendered in LBP or USD in accordance with localized merchant practices and daily exchange rates.
Does the delivery courier carry change for Cash on Delivery?
To ensure a smooth delivery process, we kindly request that customers prepare the exact funds (in cash) upon the physical doorstep arrival of our courier partners.
Returns, Refunds & Exchanges
What is your return and exchange policy?
We are committed to your satisfaction. You can initiate a return or exchange for items purchased online, provided they meet our return conditions (e.g., original packaging, proof of purchase).
How do I request a return or refund online?
The process is simple. You can fill out our dedicated online "Return & Refund Form" available on the website. Once submitted, our Customer Support department will guide you through the next steps.
How will I receive my refund?
Depending on the payment method and the nature of the return, refunds or item swaps are typically issued as full store credit, allowing you to easily choose an alternative toy or baby product.
Finding the Perfect Gift
How can I find the right gift for a specific age?
Use our smart "Gift Finder" tool! Simply select the child's age group (0-12 Months, 1-3 Years, 3-5 Years, 5-8 Years, 8-12 Years, or 12+ Years), choose the gender (Girls, Boys, or Both), set your budget, and optionally enter a keyword to get instantly curated gift recommendations.
Do you offer toys for older kids and teenagers?
Yes. For kids aged 12 and above, our collections include Video Games, 3D Puzzles, Smartwatches, Funko Pop collectibles, Gadgets, Drones, and Karaoke systems.
Baby Essentials & Nursery Products
What baby products do you sell?
We provide a comprehensive range of baby essentials including Baby Walkers, Ride-Ons, Playmats, Baby Gyms, Bath Toys, and Wooden Toys designed for early development.
Are your baby products and toys safe?
Safety is our paramount concern. All children's toys, learning aids, and nursery products sold by JouéClub Lebanon comply with strict international child safety regulations and standards.
Do you have educational toys for toddlers?
Yes. Our baby and toddler categories feature Puzzles, Sorting Shapes, and Interactive Learning Toys specifically designed to boost cognitive and motor skills.
Toys, Games & Collections
Do I need an account to place an order?
While you can browse as a visitor, registering an account unlocks advanced features like online order logging, automated gift registries, birthday clubs, and loyalty point tracking.
How can I contact JouéClub Lebanon customer service?
You can reach our Customer Support department via our Hotline/WhatsApp at +961 71 499 300, or by emailing cs@joueclubliban.com. Our headquarters is located in Ashrafieh, Beirut.